Refund Policy

If you are not entirely satisfied with your purchase, you can either return the product (if you notify us within 7 days of delivery) for a refund or exchange the item for an alternate product of your choice.

Only regular priced items may be refunded, unfortunately SALE items cannot be refunded

Returns
You have 7 calendar days from the date of delivery of your order to notify us if you are returning or exchanging an item. It / days have gone by since the delivery ot your order, unfortunately we can't offer you a refund or exchange. There is a fee of is to process returns/ exchanges. The customer will be responsible for the returns delivery fee.

To be eligible tor a return, your item must be unused and in the same condition that you received it. If must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manutacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (it applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at service@flashlander.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@flashlander.com